Are you from United States of America? Please use FAQ tailored for you here www.isocket.us/faq/
1. Why I don't receive email alerts or notifications from you?
2. No power from iSocket - the outlet on iSocket doesn't work...
3. I see 'Offline' unit on my account but the actual device is plugged to the wall and has a blue light next to Online. How do I get it back online? Does it not send an alert if it goes offline?
4. I see the unit 'Offline' and can't check the power. How Offline/Online statuses and power alerts are related?
5. My device didn't want to connect until I did a power recycle. Why?
6. Could you implement a remote restart for OFFLINE problems?
7. I didn't receive a power restore alert promptly, why?
8. Why is it taking so long for my device to get back online and send me a power restore notification?
9. Temperature in my room is not the same what I see from iSocket
10. The iSocket shows a different temperature than my HVAC system
11. You say your sensor is ±0.5°C accuracy but I see a big difference!
12. I have connected a heavy load to my iSocket and now I have the problem that the socket is always turned on / turned off. What can I do?
13. The OUT indicator is lit, but there is no power on the device connected to the iSocket.
14. Please tell me more about your RMA procedure (how you process a warranty) when I claim a fault in the device.
15. I couldn't find the answer to my question
16. Can you ask your shipping company.... (delivery problems)